退款政策

Return & Refund Policy

Thank you for shopping at Brian's Shop. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we are here to help.

1. Return Window We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Return Conditions To be eligible for a return:

• The item must be in the same condition that you received it (unused, unworn, and unwashed).

• The item must be in its original packaging with all tags attached.

• You need to provide the receipt or proof of purchase.

3. Non-Returnable Items The following items cannot be returned:

• Final sale or clearance items.

• Gift cards.

• Perishable goods or personalized/customized products.

4. How to Start a Return To initiate a return, please contact us at support@briansshop.com with your order number and reason for return. If your return is accepted, we will send you instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

5. Shipping Costs

• Defective or Damaged Products: If you received a defective, damaged, or incorrect item, please contact us immediately so we can evaluate and resolve the issue.

• Change of Mind: If you are returning an item due to personal reasons, you will be responsible for paying the return shipping fees.

6. Refunds Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be automatically credited to your original payment method within 5–7 business days. Original shipping fees are non-refundable.

7. Exchanges The fastest way to exchange an item is to return the item you have and make a separate purchase for the new item once the return is accepted.

8. Contact Us If you have any questions regarding our Return & Refund Policy, please contact us at support@briansshop.com.